Practice Information
WELCOME TO WESTON DENTAL CENTRE; We are a well established practice and proud of the service that we provide to our patients. This introduces you to our practice.
This is a mixed practice providing Denplan care and NHS services.
David Tildsley and John Welford are the Principals and Owners and they both see Denplan and NHS patients, as well as private patients. Details of the current Private/Denplan and NHS fees are available on our website and are shown in the waiting room.
OUR DENTAL TEAM:
Dentists:
Dr David Tildsley GDC 62131
Dr John Welford GDC 112500
Dr E. Al-Momani GDC 283247
Dr G. Lumley GDC 55172
Dental Nurses:
Jennifer Raines GDC 250287
Hannah McDonald GDC 287549
Dental Therapist:
Karen Finney GDC 106162
Practice Manager:
Karen Biddlecombe
Receptionist:
Sam Biddlecombe
Apprentice Dental Nurses:
Brogan Ferguson
Danielle Hill
Opening Hours:
Monday 08.30 – 4.30pm
Tuesday 08.30 – 4.30pm
Wednesday 08.30 – 4.30pm
Thursday 08.30 – 4.30pm
Friday 08.30 – 4.30pm
DISABLED FACILITIES
As a practice we comply with the Disability Discrimination act wherever reasonably possible and within the limits of the building. All of our surgeries are accessible to wheelchairs via a ramp. We welcome carers into the surgery with the patient at the patients request. We do not have a disabled toilet.
DENTAL CARE & TREATMENT AT THE SURGERY; We do our best to ensure your dental care meets your individual needs and will discuss the proposed treatment and treatment options with you. Giving you time to ask questions and consider the alternatives
We offer a full range of preventative and cosmetic dentistry. Each surgery is equipped with technology to help us diagnose when treatment is required and explain the treatment options to you. We may suggest referral to a particular specialist, if this is appropriate, for example orthodontic treatment, complex root fillings and implants.
Prevention is our main target and many of our patients have regular appointments with the practice therapist. Children are encouraged to care for their teeth through diet and oral hygiene.
EMEGENCY CARE: . During practice hours, we endeavour to see any patient who has a dental emergency. Please go to www.westondental.co.uk to complete the urgent care form either NHS or Denplan.
Should you have a dental emergency outside the normal practice hours, NHS patients - please telephone 01614769651 which is local emergency clinic operated by the NHS.
Denplan patients please ring our surgery number where a mobile number will be given for you to call. NHS please be aware if you phone the Denplan line a charge (available on our website) will be charged.
MISSED APPOINTMENTS: If you are not able to keep your appointment please at least 48 office hours notice. If less than 48 hours if given, a charge may be made for a missed private appointment, NHS you are likely to be barred from further appointments.
Under the NHS patients cannot be charged for missing an NHS appointment, but if a patient cancels an appointment or Fails to Attend (FTA) the patient will be refused further care under the NHS at our practice.
PAYMENT POLICY: it is our practice policy to give patients full information about the cost of their dental work before any treatment is undertaken a list and explanation of NHS charges is displayed at reception and can also be provided to you by your dentist.
A written estimate and treatment plan can be provided for all dental treatment. We offer patients a range of payment options, depending on their needs. You may pay for your dental care by cheque, cash, or credit/debit card. Our normal policy is that patients are asked to pay a deposit prior to the commencement of treatment and in instalments throughout the course of the treatment
PATIENT CONFIDENTIALITY: Patient confidentiality at our practice is taken seriously and all information about our patients is treated in the strictest confidence in accordance with out practice policy. The practice complies with the 1998 Data Protection Act and GDPR and our Data Protection Code of Practice for Patients Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
COMMENTS ABOUT OUR SERVICE: We hope that you are entirely satisfied with your dental Care and treatment and would be happy to recommend our services to others. If not, please let us know what your concerns are, so that we can rectify the cause for dissatisfaction and improve our service. You can request a copy of the Complaints Procedure or write to our Practice Manager who will explain the procedure in detail and deal with any concerns your might have. If you would like any further information about care at the practice please contact us. We are here to help.
We would greatly appreciate if, after your appointment, you could complete the very short survey below
